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This role involves serving as the primary technical advisor for enterprise clients, ensuring effective implementation of low-code platform solutions, providing proactive technical support, and facilitating knowledge transfer to enhance client self-sufficiency.

Lead product marketing for a multi-product B2B/SaaS portfolio: positioning, GTM strategy, launches, sales enablement, messaging, and cross-functional alignment with Product, Sales, Demand Gen, and Client Success. Own written assets, gather market and competitive insights, and bring cohesion to products shaped by acquisitions while acting as an internal and external product advocate.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Project Manager leads customer onboarding and implementation projects for mission-driven organizations, ensuring effective use of a SaaS platform to enhance grant processes and stakeholder engagement.