Provides hands-on helpdesk and desktop support across Calgary locations, troubleshooting Windows and Mac systems, Microsoft 365, Azure, Entra, Intune, networks, AV equipment, printers, and office technology. Responsibilities include device deployment, user provisioning, asset management, documentation, low-voltage installations, security hygiene training, and ticket resolution. The role includes on-call support, flexible hours, local driving, and coordination with IT infrastructure staff.