As an Intermediate Software Engineer, you'll collaborate with product managers and designers to execute the product roadmap, improve development practices, review code, and ensure a seamless AI Agent platform experience, also participating in on-call rotations for service issues.

Ada

Intermediate Software Engineer, Backend

20 Days Ago

Canada

Remote

421 Employees

Junior

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421 Employees

Junior

Artificial Intelligence • Enterprise Web • Machine Learning • Marketing Tech • Natural Language Processing

As an Intermediate Software Engineer at Ada, you will collaborate with stakeholders to deliver and improve the messaging platform for customer service automation, using technologies like Python and Node.js. You will also participate in code reviews and address production issues while providing insights to enhance development practices.

Ada

Lead Technical Writer

23 Days Ago

Canada

Remote

421 Employees

Senior level

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421 Employees

Senior level

Artificial Intelligence • Enterprise Web • Machine Learning • Marketing Tech • Natural Language Processing

The Senior Technical Writer at Ada will manage the product documentation for their AI-powered customer service platform. Responsibilities include creating clear content, testing integrations, and working hands-on with APIs and SDKs to validate user experiences and enhance documentation. The role requires collaboration with development teams to ensure quality and clarity in technical content.

Ada

Technical Support Advisor

24 Days Ago

Canada

Remote

421 Employees

Entry level

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421 Employees

Entry level

Artificial Intelligence • Enterprise Web • Machine Learning • Marketing Tech • Natural Language Processing

As a Technical Support Advisor, you will troubleshoot and resolve complex technical issues for clients, ensuring exceptional customer service. You'll work with internal teams to optimize platform use, maintain product documentation, and escalate issues when necessary, all while adhering to service level agreements.