Lead and grow a services engineering team owning backend systems, APIs, integrations, and operational reliability. Partner with product and operations to define customer-focused outcomes, drive technical direction across Python/Go/Ruby services, improve execution standards, remove blockers, and develop engineers. Measure success by customer value, system health, and team performance.

Own day-to-day global HR operations across US and Canada: benefits administration, leave and workers' comp, employee lifecycle (onboarding/offboarding/promotions), compliance, payroll/HR systems coordination, data quality audits, ticketing support, and process improvements including HRIS projects and workflow documentation.