Top Tech Jobs & Startup Jobs in Calgary

Serve as the technical bridge between Customer Success and Engineering: triage and resolve customer issues, perform root cause analysis, produce implementation-ready solutions, manage change control and feature flagging, support ITIL incident/problem/change processes, monitor SLOs, and drive continuous improvement through documentation and trend analysis.

Lead and grow an account management team focused on renewals, upsells, and expansion. Own team metrics, forecasting, hiring, client relationships, and collaboration with marketing and product to drive net dollar retention and pipeline growth.

Lead and grow an account management team that owns renewals, upsells, and account expansion. Drive net dollar retention through account plans, forecasting, metrics reporting, and cross-functional collaboration while recruiting, coaching, and managing performance using Salesforce, Gainsight and other tools.

Lead product marketing strategy, GTM execution, enablement, and design for an AI-driven LMS. Own positioning, launches, pricing, enablement across GTM teams, and scale AI tools and workflows to drive pipeline, revenue, and team performance.

Lead AI-first marketing strategy and execution: design, prototype, validate, and deploy production AI workflows. Own and evolve the marketing data stack, reporting, and analytics. Manage two analysts, transition consultant work in-house, and partner with marketing leadership to drive data-driven insights and upskill the organization.

Produce original, AI-enabled B2B content (blogs, thought leadership, research, video scripts), optimize webpages for SEO and conversion, measure search visibility and conversions, use AI for drafting then apply editorial judgment, conduct industry and audience research, collaborate with stakeholders, and work in data-driven sprints with ad-hoc content duties.

Own and expand Absorb’s largest accounts by building strategic account plans, driving upsell/cross-sell opportunities, managing pipeline to closed-won, coordinating internal resources, demonstrating Absorb LMS, and mitigating churn in collaboration with Customer Success.

Own and operate the production cloud (SaaS) environment, design and automate infrastructure (IaC), implement monitoring/observability, leverage AI tools to improve operations, support on-call incident response, diagnose production issues, mentor engineers, influence architecture, and drive CI/CD and performance optimization.

Manage and grow Absorb's largest enterprise accounts by building strategic account plans, identifying upsell/cross-sell opportunities, coordinating internal resources from discovery to close, mitigating churn, and acting as a trusted advisor to senior client stakeholders while becoming an expert in Absorb LMS.

Manage end-to-end Absorb LMS implementations (avg. 8 weeks) as primary client contact. Gather requirements, define scope and timelines, coordinate cross-functional resources, deliver customized training, support integrations (APIs, CRM/HRM), and oversee multiple concurrent projects to ensure successful client onboarding and adoption.