As a Lead Customer Success Manager, you will engage mid-low value customers, ensuring they derive maximum value from Wood Mackenzie's offerings. You will create tailored success programs, work collaboratively with internal teams to enhance customer adoption, monitor customer health, and facilitate ongoing support to achieve business outcomes.

As a Senior Customer Success Manager, you will engage with mid-low value customers ensuring they derive maximum value from their subscriptions. You will build strong relationships, guide customers during onboarding, monitor account health, advocate for customers, collaborate with internal teams, and identify opportunities for service improvements to foster customer success.

The Senior Research Analyst will work in the North America gas markets team, developing and delivering in-depth gas market analysis and forecasts. This role involves using proprietary models, publishing reports, and collaborating with internal teams to provide insights to clients in the energy sector.