Manage a team of community relations representatives to deliver excellent resident experiences. Oversee resident communications, move-in/move-out processes, event coordination, compliance with Fair Housing and OSHA, budgeting, staff performance, and special projects. Collaborate with community management to improve operations and ensure timely responses via CRM systems.

Serve as the primary in-person resident contact, manage communications via CRM and Funnel, facilitate move-ins/outs, support community operations, organize events, handle confidential information, ensure compliance with housing and safety laws, and maintain high customer service standards in an on-site, five-day workweek role.