Manage the school's billing operations: generate invoices, record and reconcile payments, follow up on past-due balances, answer family billing questions, maintain audit-ready account records, and provide weekly billing status reports to leadership.

Own end-to-end QA for AI SMS bot and call-training system: review production conversations, create JSON test files, edit Markdown knowledge base (WRONG/RIGHT examples), run test suites, verify fixes, and maintain knowledge base. Operate existing infrastructure using CLI and Git, and write realistic conversational examples and pass/fail criteria.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.