Leads FormFactor’s global Technical Support Engineering organization, overseeing technical escalations, advanced troubleshooting, failure analysis, service readiness, documentation, training, and customer issue resolution. The role coordinates with Engineering, Product Management, Manufacturing, Quality, and Service Operations to improve product reliability, support scalability, and customer satisfaction. It also establishes support standards, KPIs, certification programs, knowledge-management systems, and talent-development strategies while building and coaching global technical teams.

Drafts, reviews, and negotiates commercial agreements while advising cross-functional business teams on legal risk. Supports privacy, compliance, SEC reporting, corporate governance, employment matters, litigation, M&A, export controls, and semiconductor industry contracting. The role also improves legal workflows through templates, automation, training, and AI tools.