Resolves user inquiries and issues through support tickets and calls, serving English-speaking users globally. Escalates product issues to relevant teams and contributes to product improvement. The role requires empathy, strong communication, objection handling, adaptability, stress resilience, interest in emotional well-being, and willingness to work approximately six night shifts monthly.

Partner with founders and leadership to turn internal data, market research, and competitive analysis into strategic decisions. Own analytics from raw data through recommendations, identify growth and margin opportunities, build financial and business cases, and launch initiatives that improve efficiency, unit economics, and profitability. Drive strategic projects end-to-end while measuring progress against business outcomes.

Lead development of AI-native creative production systems: turn customer insights and performance data into testable creative hypotheses, collaborate across design, growth and product to launch, iterate and scale ad concepts, evaluate and optimize ad performance beyond basic metrics, and continuously explore new formats and narratives.