Top Tech Jobs & Startup Jobs in Calgary

The Customer Success Manager at Percona will be responsible for achieving renewal and expansion targets, analyzing customer engagement, and driving customer success. They will collaborate with internal teams, advocate for customers, and track feedback to drive engagement and retention. The ideal candidate will have 3+ years of experience in Account Management, Sales, or Customer Success in a subscription-based or open source software company.

Join Percona's remote team as a Redis/Valkey Support Engineer. Help customers succeed with open-source databases, assist DBA teams, analyze issues, and create educational content for the community. Must have knowledge of Redis/Valkey, Linux, and related technologies.

Help customers with PostgreSQL database performance tuning, query optimization, and troubleshooting. Author blog posts, answer questions on forums, and host webinars for the open-source community. Remote role with opportunities for skill development and collaboration with a global team.

Diagnose and troubleshoot performance problems and bugs in MySQL, MongoDB, PostgreSQL databases through source code analysis and debugging tools. Assist with bug verification, root cause analysis, and creating knowledge resources for the Support team. Engage with customers to gather information.

As a Level 3 MongoDB Escalation Specialist, you will be responsible for providing expert assistance to customers' DBA teams. This includes gathering relevant data, investigating issues, and providing detailed analysis. You will also contribute to the open-source community through blog posts, forum questions, and knowledge base articles. This is a remote role with a focus on MongoDB and related technologies.