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Monitor, investigate, and respond to cyber threats in customer environments through Sophos MDR. Analyze logs, security events, endpoint data, and network activity; document findings; communicate with technical and executive audiences; support issue resolution and risk reduction. Research emerging indicators of compromise, exploits, vulnerabilities, and adversary tactics. Collaborate with threat hunters, incident responders, engineers, and ethical hackers in a 24/7 service environment.

Leads the Americas Enterprise Customer Success team, building a scalable engagement model across deployment, adoption, renewal, and customer growth. Responsibilities include recruiting and developing CSMs, creating playbooks and value plans, optimizing customer success processes, improving cross-functional handoffs, reducing churn, increasing adoption and upsell opportunities, and analyzing customer data. Requires extensive B2B technology customer success leadership experience and cybersecurity expertise.

Lead positioning, messaging, go-to-market strategy, launches, channel enablement, competitive intelligence, and analyst relations for Sophos’ AI cybersecurity solutions. Translate complex technical capabilities into buyer- and partner-focused narratives, build launch assets and sales tools, and coordinate cross-functional execution across product, sales, marketing, and research teams. The role also develops customer feedback loops, competitive battlecards, and category-defining market perspectives.

Own Sophos EDR strategy, roadmap, technical product development, AI-powered experiences, and go-to-market execution. Translate customer needs, threat research, telemetry, competitive intelligence, and business goals into product priorities. Partner with engineering, security operations, threat research, marketing, sales, and customer success to deliver endpoint detection, investigation, threat hunting, response, reporting, and XDR/MDR upgrade capabilities while driving adoption, revenue, and customer outcomes.

Leads customer-facing digital forensics and incident response engagements, directing investigations, prioritizing containment and remediation, delegating analyst work, and coordinating with legal and insurance stakeholders. Conducts root cause and data-exfiltration analysis, manages multiple incidents, identifies MITRE ATT&CK techniques, mentors analysts, and produces executive reports with remediation guidance. The role focuses on complex incidents including ransomware, network breaches, business email compromise, insider threats, and cloud environments.

Leads Sophos’s global total rewards strategy, including executive compensation, equity, base and variable pay, recognition, benefits, analytics, and automation. Partners with HR, Finance, Legal, and HR Systems; manages global regulatory and market considerations; prepares Board materials; and builds a global Total Rewards team. The role requires strategic leadership alongside hands-on program design and delivery across multiple countries.

Serve as the technical SME for compliance automation, overseeing GRC control mapping, evidence collection, integrations, and continuous monitoring. Partner with engineering teams to embed compliance into workflows, support audits and framework rollouts, assign control ownership, reduce audit burden, and maintain audit readiness. Lead cross-functional initiatives and communicate compliance risks, control status, and progress to technical and leadership audiences. The role requires cybersecurity framework expertise, program management, cloud and API fluency, GRC platform experience, and familiarity with AI-enabled compliance workflows.

Monitor, investigate, and respond to cybersecurity alerts across customer environments in a 24/7 MDR operation. Conduct threat hunting, analyze suspicious activity, phishing, binaries, and endpoint telemetry, and support incident containment, mitigation, and recovery. Mentor Tier I analysts, manage client cases, document investigations, tune detections, research emerging threats, and improve security operations playbooks and processes. Participate in shift rotations and communicate findings to technical and non-technical stakeholders.

Design, build, and maintain Anaplan models for territory, quota planning, and incentive compensation. Lead end-to-end model development, integrations (Salesforce, Snowflake, ERP), governance, performance tuning, UAT, training, and production support while partnering with stakeholders, IT, and data teams.

The Senior Product Manager will support MSP partners by providing product knowledge, tracking enablement progress, gathering market intelligence, and assisting with end-user training to enhance security services.