Lead the architecture and end-to-end delivery of enterprise IVR, routing, conversational AI, generative AI, and agentic virtual agent solutions. Responsibilities include developing bots, designing integrations, optimizing speech experiences, leading Agile delivery, establishing testing and deployment practices, advising customers, delivering training, and providing technical leadership. The role requires extensive experience with Dialogflow, Lex, enterprise APIs, architecture, software development, and customer-facing technical consulting.

Lead end-to-end delivery of complex technical programs for a cloud platform by aligning engineering, product, and analytics teams. Drive planning, risk mitigation, resource optimization, and data-driven performance analysis. Implement scalable program frameworks, communicate status to senior stakeholders, and influence technical and operational strategy to achieve measurable business outcomes.

Lead the design and delivery of Agentic AI solutions to enhance customer experience and operational efficiency, focusing on enterprise-wide AI transformation.