Provide Tier 2 production support and reliability engineering for enterprise transactional platforms. Responsibilities include incident triage, server/database/cloud administration, automation (scripting, IaC), CI/CD and release support, observability, security hygiene, PostgreSQL/RDBMS operational tasks, root cause analysis, and 24x7 on-call and on-site support for deployments and DR activities.

Leads large-scale client implementation projects from initiation through deployment and post-go-live support. Manages scope, schedules, budgets, resources, risks, issues, vendors, dependencies, and stakeholder communications across multiple concurrent initiatives. Uses Agile and Waterfall methodologies, oversees financial performance, coordinates cross-functional teams, and ensures alignment with customer and business objectives. Requires bilingual French and English communication, software implementation experience, and travel to customer sites in Quebec up to 30%.