Own Ada’s partner co-sell motion by sourcing and accelerating partner-influenced deals, building joint go-to-market plans, expanding AWS and Microsoft marketplace revenue, and increasing partner-sourced pipeline. The role collaborates with account executives, partners, Deal Desk, and Sales Operations; maintains Salesforce deal data; enables sellers and partners; and identifies new ecosystem investment opportunities.

Manage a portfolio of approximately 60 B2B SaaS customers, owning retention, renewals, account health, forecasting, and expansion opportunities. The role involves conducting customer check-ins and business reviews, demonstrating product value, identifying risks, coordinating with internal teams, and escalating accounts when needed. Success requires strong organization, customer communication, commercial awareness, follow-through, and comfort managing a high-volume book of business.

Support and retain SMB and MME customers through scaled customer success, technical guidance, proactive engagement, automated strategies, and platform adoption. Resolve escalated inquiries, identify at-risk accounts, host customer meetings, drive automated resolutions, and collaborate with Product, Engineering, Marketing, Sales, Analytics, and Professional Services to improve customer outcomes and retention.