Provide first-line IT support in a logistics data center/fulfillment environment: receive and resolve L1 service desk incidents, assist with system installations, monitor data center alarms, coordinate with third parties and global teams, manage planned outages/upgrades, and support Windows, Office products, and office printers.

Lead development and execution of an enterprise B2B AI platform product (agentic systems). Define strategy and roadmaps, partner with Data Science and Engineering, prioritize customer and operational needs, use data and analytics to drive decisions, run rapid prototyping and experiments, remove delivery obstacles, mentor teams, and optimize scalable product journeys and workflows.

Lead planning and execution of large-scale, cross-functional technical programs: define program plans, translate product requirements into technical designs, manage risks and dependencies, align stakeholders, mentor teams, and drive automation and process improvements to deliver scalable, high-quality solutions.